We distinguish reactive and proactive supply during operation.
In case of reactive supply if an error occurs despite of maintenances, we solve the error registrations within the time of supply and support the the systems of our clients with our devices available. We probe potential reasons during the troubleshooting to avoid more errors.
In case of proactive supply we forest the emerging problems by the help of regular maintenance and monitoring system to assure continuous operation.
We document finished work, and can make reports of them according to demands, and the levels SLA can be measurable clearly.